Niceware International is a fast growing company in the Automatic Identification and Data Collection (AIDC) industry. We didn’t become a global provider of software solutions by sitting on the sidelines. In order to meet the needs of our customers, Niceware employees are actively engaged in the continual education and improvement of software technology.

As a company, we are dedicated to providing technical and training services to help our partners maximize their software investment. In fact, our customers acknowledge our commitment towards our channel by naming us a Best Channel Vendor by Business Solutions Magazine the last five years. Our partners rely on us for expertise in the market and we are always looking for qualified individuals who are ready to learn.

Niceware’s success is based on our innovative software solutions, best in class services, and – most importantly – dedicated people. Our culture is one of teamwork, personal development, integrity, innovation, and customer service.

 

Technical Services Engineer
 

SUMMARY:

Niceware is looking for a Technical Support Engineer to consult and advise resellers & end users on technical and systems integration issues. The desired candidate will ensure that Niceware attracts, retains, and services our customers through probing the needs of the customer to determine the best product solution. The Technical Support Engineer will become knowledgeable on the entire Niceware product line in order to answer technical or systems integration questions with prompt and effective answers that promote goodwill and value added business. The individual will participate as a member of the New Product Development Team including development and testing of new products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide customer support and technical issue resolution via Email, phone and other electronic medium to Niceware customers, global partners and domestic sales personnel.

Work closely with the sales & marketing team to help manage training activities, and schedule & deliver technical training

Create training materials, examples, samples and technical support for an expanding software line.

Evaluate issues to be resolved using logical problem solving techniques and create/obtain relevant technical information to solve the customer's problem.

Adapt to changes/enhances made to the Technical Services group to ensure revenue goals are met.

Contribute feedback on customers’ needs & expectations to the development team, product managers, and marketing managers.

Responsible for the process of technical documentation for development (Help files, FAQ, technical solutions, case studies, etc).

QUALIFICATIONS:

Self motivated and detail oriented; ability to multi-task

Able to work independently and efficiently to meet deadlines

Able to answer support related phone calls, emails promptly

Excellent communication skills (oral, written, interpersonal, organizational, presentation)

Typing proficiency: 40+ wpm

Knowledge of current Microsoft software (Windows, Office); comfortable with desktop and internet navigation (ie: cut/paste, file upload/download, email, instant messaging)

Ability to interpret a variety of instructions in oral, written or diagram form

DESIRED SKILLS:

Knowledge of SQL and database practices; database server management

Web Server management/troubleshooting (IIS, apache)

Programming languages (vbscript, Visual Basic, python)

Experience in software testing

Experience with PC hardware/printers setup

Familiar with networking principles (DNS, DHCP, Active Directory)

EDUCATION AND EXPERIENCE:

A degree from a Technical College, an Associate's degree, or Bachelor's degree from a college/university/equivalent;  or relevant workplace experience in related field; or equivalent combination of education and experience.

APPLICCATION:
Send your cover letter and resume to info@nicewareintl.com. We also accept applications for job positions that are not posted here. For further information regarding job opportunities call Niceware at (262) 784-2456.

 

 

Software Developer I
 

Niceware International seeks an experienced and passionate individual to join our expanding software development team.  We are looking for individuals interested in leveraging the latest .NET and web technologies to program and develop custom applications for a variety of industries.

As a Software Developer I, you will be responsible for the following:

Develop Windows, web and mobile based applications using the latest version of .NET and web technologies

Work with management, technical leads, and customers to develop cutting-edge applications

Responsible for performing development, integration, test and documentation duties on assigned tasks. 

Adhering to accepted standards for development including design reviews, peer code reviews and unit tests

Maintain your applications to continuously add improvements

Assist with maintaining and enhancing Niceware’s product library

Provide general assistance in the systems design process and through the systems development lifecycle

Seek out and apply new technologies and skills in daily work through conferences, online training, reading, participation in organizations and user groups, etc.

Skills/Requirements:

Bachelors Degree in Information Systems Technology, Computer Science or similar discipline, or an equivalent combination of education and professional experiences.

Demonstrated experience with .NET and Object-Oriented design

Familiar with Agile software development methodology

Technical skills required:

C#, VB.NET, Python, JavaScript & VBScript

Visual Studio & Team Foundation Server

ASP.NET & IIS

SQL Server & MS Access

Additional skills desired:

MVC 3 \ MVVM \ PRISM design patterns

WPF \ Silverlight \ XAML

WCF \ Web Services

Entity Framework

Every day, we look for new and innovative ways to help our customers add depth to their organizations and grow their business — even in today’s changing economy. 

You will be part of an agile team dedicated to constantly widening horizons and mastering new technologies to continuously position Niceware products ahead of any competition.  Some of the latest technologies you might be working with include HTML5, Mobile Applications, and the latest .NET technologies.

You will be offered competitive compensation and an employee benefit package that includes:  medical, dental, and vision coverage, Health Savings Account (HSA), SIMPLE IRA with company matching, paid time off, and much more!

 

APPLICATION:
Send your cover letter and resume to info@nicewareintl.com. We also accept applications for job positions that are not posted here. For further information regarding job opportunities call Niceware at (262) 784-2456.